Payment Assistance

Payment Assistance

Steuben Rural Electric Cooperative knows that our members occasionally fall on hard times.  If you are having a difficult time paying your bill because you recently lost your job or are dealing with unforeseen illness or another issue out of your control, please contact the office at 607-776-4161 or 1-800-843-3414.

Depending on the status of your account, you might be eligible for a payment arrangement.  We've also compiled a list of government and charitable organizations in our region that offer assistance with utility bills, if their conditions are met.  We encourage members to contact them to determine resources that may be available.  The assistance programs are listed below:

Need Help Paying Your Bill

Home Energy Assistance Program (HEAP)


The 2018-2019 Regular HEAP benefit opens November 13, 2018 and is scheduled to close on April 26, 2019.

HEAP is a federal grant program that helps eligible households pay for energy costs and weatherization.  Income eligible members may receive one regular HEAP benefit per season.  Contact your county's department of social services for more information.

The 2018-2019 Emergency benefit opens January 2, 2019 and is scheduled to close on April 26, 2019.

In addition to regular HEAP, you may also be eligible for emergency HEAP benefits.  The number of emergency benefits varies per season depending on the availability of funds.

Funding is limited.  HEAP funding is limited so it is important to apply early.  If you received any type of Social Security benefit or if you are 60 years of age or older, call your local Office of the Aging and an application may be mailed to you.

Apply through the Department of Social Services at  Questions regarding the HEAP program should be directed to your HEAP Local District Contact.

Cattaraugus County Assistance Programs

Cattaraugus County Department of Social Services:  Phone (716) 373-8065
Salvation Army of Olean:  Phone (716) 372-6740
Catholic Charities of Olean:  Phone (716) 372-0101

Chautauqua County Assistance Programs

Chautauqua County Department of Social Services (Jamestown):  Phone (716) 753-4385
Chautauqua County Department of Social Services (Dunkirk):  Phone (716) 753-4385
Salvation Army of Jamestown:  Phone (716) 664-4108
United Way of Southern Chautauqua County:  Phone (716) 483-1561
Community Helping Hands:  Phone (716) 487-1488
Catholic Charities of Buffalo:  Phone (716) 484-9188

Schuyler County Assistance Programs

Schuyler County Department of Social Services:  Phone (607) 535-8303
Catholic Charities of Chemung and Schuyler Counties:  Phone (607) 535-2050

Steuben County Assistance Programs

Steuben County Department of Social Services:  Phone (607) 664-2500
Steuben County Office for the Aging (SCOFA):  Phone (607) 664-2298
Salvation Army of Corning:  (607) 962-4681
Catholic Charities of Bath:  (607) 776-8085
Catholic Charities of Corning:  (607) 962-0704
Catholic Charities of Hornell:  (607) 324-3457