Outage Information

Outage Information

Reporting an Outage

When your power goes off, there are a few things you can do to help us in restoring your power as quickly as possible.
  • Check your panel box (breaker or fuse box).  Make sure that they have not tripped or blown.
  • If possible, check with your neighbors and find out if their power is off. 
  • Call a Cooperative office to report an outage anytime, 24 hours a day - 7 days a week.
    • Our Bath office may be reached by calling (607) 776-4161 or (800) 843-3414.
    • Our Cherry Creek office may be reached by calling (716) 296-5651 or (800) 883-8236.
  • You can also report your outage from the SmartHub app.
  • Please have your name, service address, current telephone number and account number ready for our member service representative's.
  • Please let us know if you heard or saw anything that may help us locate the cause of the outage.
  • Do not use Facebook to report your outage as we don't monitor it 24/7.

Short Term Power Interruptions

Short term power interruptions are one of the most difficult to locate.  The more information we can gather from our members, the easier this task becomes.
  • Record the time of day and length of the interruptions.
  • Record the number of interruptions.
  • Call a Cooperative office to report the interruptions.
    • Our Bath office may be reached by calling (607) 776-4161 or (800) 843-3414.
    • Our Cherry Creek office may be reached by calling (716) 296-5651 or (800) 883-8236.
  • Please have your name, service address, current telephone number and account number ready for our representative.
  • Let us know the specific details that you recorded.

Transmission Outages

If you have been told by the Cooperative's staff that your outage was a transmission outage and you need to file a complaint, please complete a complaint form to be mailed to the Public Service Commission.

We want to thank you in advance for your patience and cooperation.