Steuben Rural Electric Cooperative knows that our members occasionally fall on hard times. If you are having a difficult time paying your bill because you recently lost your job or are dealing with unforeseen illness or another issue out of your control, please contact the office at 607-776-4161 or 1-800-843-3414.
Depending on the status of your account, you might be eligible for a payment arrangement. We've also compiled a list of government and charitable organizations in our region that offer assistance with utility bills, if their conditions are met. We encourage members to contact them to determine resources that may be available. The assistance programs are listed below:
Home Energy Assistance Program (HEAP)
The Regular Arrears Supplement HEAP benefit opened on September 22, 2021.
If you are eligible, the Regular Arrears Supplement HEAP benefit can help you pay for electricity utility arrears. The Regular Arrears Supplement is a one-time benefit based on the actual amount of current utility arrears, up to a maximum of $10,000 per applicant household.
The 2021-2022 Regular HEAP benefit opened October 1, 2021.
If you are eligible, you may receive one regular HEAP benefit per program year to help you pay for heating your home.
The 2021-2022 Emergency HEAP benefit will open January 3, 2022.
If you are eligible, the Emergency HEAP benefit can help you heat your home if you are in a heat or heat related emergency.
Apply through the Department of Social Services at otda.ny.gov/main/programs/heap. Questions regarding the HEAP program should be directed to your HEAP Local District Contact or the OTDA Hotline at 1-800-342-3009.