Steuben Rural Electric Cooperative knows that our members occasionally fall on hard times. If you are having a difficult time paying your bill because you recently lost your job or are dealing with unforeseen illness or another issue out of your control, please contact the office at 607-776-4161 or 1-800-843-3414.
Depending on the status of your account, you might be eligible for a payment arrangement. We've also compiled a list of government and charitable organizations in our region that offer assistance with utility bills, if their conditions are met. We encourage members to contact them to determine resources that may be available. The assistance programs are listed below:
Home Energy Assistance Program (HEAP)
The Regular HEAP Benefit Component closed on Friday, April 29, 2022.
The Emergency HEAP Benefit Components will be extended from April 29, 2022 through August 31, 2022.
A third heat and heat-related HEAP Emergency benefit will be available to eligible households who have exhausted all available HEAP benefits beginning on Monday, May 02, 2022. Third Emergency benefit amounts are the same as first Emergency benefit amounts.
Apply through the Department of Social Services at otda.ny.gov/main/programs/heap. Questions regarding the HEAP program should be directed to your HEAP Local District Contact or the OTDA Hotline at 1-800-342-3009.