Having trouble paying your electric bill? We are here to help!


Steuben Rural Electric Cooperative knows that our members occasionally fall on hard times.  If you are having a difficult time paying your bill because you recently lost your job or are dealing with unforeseen illness or another issue out of your control, please contact the office at (607)776-4161 or (800)843-3414.

Depending on the status of your account, you might be eligible for a payment arrangement.  We've also compiled a list of government and charitable organizations in our region that offer assistance with utility bills, if their conditions are met.  We encourage members to contact them to determine resources that may be available.  The assistance programs are listed below:

Cattaraugus County Assistance Programs

Cattaraugus County Department of Social Services:  Phone (716) 701-3773

Salvation Army of Olean:  Phone (716) 372-6740

Catholic Charities of Olean:  Phone (716) 372-0101

Chautauqua County Assistance Programs

Chautauqua County Department of Social Services:  Phone (716) 753-4385

Salvation Army of Jamestown:  Phone (716) 664-4108

United Way of Southern Chautauqua County:  Phone (716) 483-1561

Community Helping Hands:  Phone (716) 487-1488

Catholic Charities of Buffalo:  Phone (716) 484-9188

Schuyler County Assistance Programs

Schuyler County Department of Social Services:  Phone (607) 535-8303

Catholic Charities of Chemung and Schuyler Counties:  Phone (607) 535-2050

Steuben County Assistance Programs

Steuben County Department of Social Services:  Phone (607) 664-2500

Steuben County Office for the Aging (SCOFA):  Phone (607) 664-2298

Salvation Army of Corning:  (607) 962-4681

Catholic Charities of Bath:  (607) 776-8085

Catholic Charities of Corning:  (607) 962-0704

Catholic Charities of Hornell:  (607) 324-3457

Home Energy Assistance Program (HEAP)

The Home Energy Assistance Program (HEAP) can help eligible New Yorkers heat and cool their homes.  Questions regarding the HEAP program should be directed to your HEAP Local District Contact or the OTDA Hotline at (800)342-3009.  


Payment Arrangements

Are you having trouble paying your electric bill?  If you know you cannot pay your electric bill by the due date. Steuben Rural Electric will discuss payment arrangement eligibility and requirements with you.  We always try to assist members when we can, but certain conditions do apply.  Please call (607)776-4161 or (800)843-3414 to see if you are eligible.